Help Desk Management System

Italent Garden’s Helpdesk Management System provides a centralized point of contact with regards to handling internal or external queries. Our systems comes incorporated with a self-service portal where users have the ability to raise their own support tickets. We focus on relieving your human resource in the help desk department off repetitive tasks making them more productive in resolving pressing cases. Tracking of unresolved tickets has never been easier, administration tasks are being taken care of by our very own system – emails are quickly turned into requests eliminating the need to manually rewrite and assign the requests.

There is no greater way to make your technical team more proactive and efficient when handling support calls, with our business rules feature you can set each call to be assigned automatically based on categories and rules that you create.

Our System offers 24-hour support across multiple sites; no matter the number of branches sited by your organization, Italent Garden’s Help Desk Management System will still thrive in handling your request seamlessly.

Italent Garden’s system ensures you are always in compliance within the pre-defined SLAs. Adding SLAs and managing them through our Helpdesk solution allows you to provide better service to your users and resolve issues in a more timely manner.

API integration is supported; access requests and events can be created elsewhere with so much ease.